Orders placed before 12 pm will be dispatched on the same day.
Any orders placed after 12 pm will usually be dispatched the next working day.
The majority of parcels within the UK are delivered on time, however, there might be some delays as Royal Mail are experiencing disruption in some areas due to the ongoing situation around Covid-19.
Free Tracked Standard Delivery for UK orders over £30.00 (3-5 working days)
Royal Mail Tracked Standard Delivery £4.95 (3-5 working days)
Royal Mail First Class Tracked Delivery £6.95 (1-2 working days)
Europe Standard Delivery
EU Standard delivery £15.99 on orders under £85.00 (3-5working days)
Orders over £85.00 FREE!
International Standard Delivery £22.00 (5-10 working days)
Orders over £100.00 Free!
Please note: Delivery may be impacted by bank holidays within the UK. We do not work on weekends or UK bank holidays. Orders placed after 12 pm Friday, Saturday, Sunday or Bank Holidays will be processed on the following working day.
Additional Delivery Information
Please note that in the event that a delivery address is submitted incorrectly or mistyped when placing an order, Skin2Seoul holds no responsibility and does not bare the cost for re-delivery. Furthermore, if an order is returned due to a wrong address or not collected from the customer's local Royal Mail office, then please note for a re-delivery the customer will have to pay the postage fee plus return fee of £2.50.
If you wish to have a refund on these orders, please note the postage fee plus return fee will be deducted from the refund.
Customers are responsible for custom fees, taxes, tariffs or duties.
For International orders if the custom fee is not paid and the order is returned to us, then we will deduct the shipping and return fee from the refund.
Late or lost parcels
On the occasion when a parcel is delayed, please bear in mind delivery is not in our control. However, our customer service team will help you to raise an investigation with Royal Mail. In the interim period, we are unable to offer a refund or a replacement until the investigation has been concluded. Royal Mail can take up to 10 working days to get back to us therefore, we would kindly ask for your patience.